Service & Delivery Policy

1. Service and Delivery Policy

1.1 The Service and Delivery Policy are the agreement between you, any Invoice Addressee (if applicable) and SEED Institute Pte Ltd relating to the Courses available on www.seedinstitute.edu.sg and for which you have decided to register.

1.2 Letter of Undertaking and Funding Criteria, where applicable, will apply to the sale of any Course, in each case as amended from time to time. The documents shall constitute the “Documents”.

1.3 Upon registration, you agreed to be bounded by the Policy and the Documents, and where any terms and conditions are expressed to continue beyond the term of this agreement.

2. Definitions

2.1“SEED” means SEED Institute Pte Ltd;

2.2 “Policy” means Service and Delivery Policy;

2.3 “Registration Fee” means the non-refundable payment payable to register a Course. The payment does not include any additional charges;

2.4 “Course Fee” means the payment payable for the Course inclusive of GST (unless indicated otherwise). The payment does not include any additional charges;

2.5 “Course Material” means any materials provided by SEED to be used during the Course;

2.6 “Funding” means the portion of course fee is supported by the government agencies (e.g. SSG, e2i, etc.), foundations or organisations;

2.7 “Day” means a working day excluding weekends or public holidays unless otherwise stated;

2.8 “Documents” means Letter of Undertaking and Funding Criteria, in each case as amended from time to time;

2.9 “Invoice Addressee” means the billing address indicated on during registration in relation to the payment of Course Fee and any additional charges if applicable;

2.10 “On-site Course” means any part of a Course that takes place on a particular site or premises;

2.11 “Writing” or “Written” means correspondents using (not limited to) official letters, memos, notices, electronic documents, e-mail, etc.

2.12 “You”, “Yours” or “Yourself” means the individual submitting an application to and/or participating in a Course and may include your Invoice Addressee, as the context requires.

3. Application Procedures

3.1 You are to refer to the entry requirements and other Course-related information on the SEED website for each Course before registration (as amended from time to time).

3.2 Application without complete information / certificates will not be processed.

3.3 Registration is on first come, first served basis upon receipt of completed registration and payment of fees.

3.4 Applicant may be invited to attend interview screening and / or aptitude test as and when required by SEED.

3.5 All submitted applications are subjected to approval and SEED reserves the right to reject any applications.

3.6 You are to select the correct and suitable language medium of the course (if any) during enrolment. SEED will not be liable for any failures due to enrolling the incorrect language medium.

3.7 A legally binding agreement shall not come into existence until SEED has accepted your enrolment into a course in Writing for your acceptance into a Course.

3.8 SEED reserves the right to withdraw at any time a Course advertised on the Website and / or the Prospectus prior to the commencement of the Course and except as set out in the refund policy.

3.9 SEED will base on the contact information provided from your application (i.e. phone number, email address, mailing address) for any correspondence and / or communication.

4. Course Fee, Payment & Funding

4.1 Prevailing GST rate applies to all course fee.

4.2 SEED accepts payment of course fee via one of the following:

a) eNETS

b) i-Banking

c) PayNow

d) Crossed Cheque (Payable to “SEED Institute Pte Ltd”)

4.3 Course Fee and any additional charges paid will be refunded to you if SEED is not able to offer you a place on your chosen Course or as otherwise set out in the Policy.

4.4 If you wish to withdraw, defer or cancel the Course, please refer to Clause 5 for further information.

4.5 Except as set out in Clause 4.8 and any payment terms contained on the invoice, payment will be required within 30 calendar days of the invoice date unless otherwise agreed in Writing by SEED.

4.6 Where GST is payable on any fees due, GST will be charged at the prevailing rate in force at the payment date. The actual total fees payable may therefore increase or decrease accordingly.

4.7 For SSG or e2i funded courses, you / Invoicing Addressee are permitted to pay upfront a portion of the course fee (less the potential funding amount) at the point of application. In the event that the trainee fails to meet any of the requirements set under the funding scheme resulting the funding claim application is rejected by SSG or e2i due to any reasons, the trainee is liable to pay the balance of the course fee (i.e. the potential funding amount) to SEED.

4.8 The detailed course fees funding by SSG and course fees payable, including instalment payment details are indicated in the CPE (Committee for Private Education) Student Contract, which will be signed by the applicant at point of enrolment.

4.9 Should the claims be unsuccessful for utilising SFC (SkillsFuture Credit); you will be required to make the balance payment. SEED reserves the right to reject applicants if payment is not received.

4.10 In the event of any outstanding course fees payment and any other course related payment, SEED reserves the right to withhold your Transcripts and / or Course Certificates until full payment has been received.

4.11 SEED reserves the right to transfer your Transcripts and / or Course Certificates to your sponsoring company in event of requests made by the company.

4.12 In the event SSG rejects course fee claim submission upon completion of the course, due to any reason, you / Invoicing Addressee will be liable to pay the “Funded Course Fee by SSG” to SEED within 14 calendar days from the date of SSG rejection.

4.13 UTAP (Union Training Assistance Programme) is a training benefit available to self-sponsored trainees who are NTUC members. NTUC members enjoy 50% *unfunded course fee support for up to $250 each year. Refer to www.ntuc.org.sg for further information.

* Unfunded course fee refers to the balance course fee payable after applicable government subsidy. This excludes GST, registration fees, misc. fees etc.

5. Withdrawal, Deferment & Cancellation

5.1 A written notice must be submitted and received by SEED before course commence. The following refund policy applies:

REFUND POLICY ON COURSE FEE PAID (% OF REFUND)

IF STUDENT’S WRITTEN NOTICE OF WITHDRAWAL IS RECEIVED

100%

30 calendar days or more before the course commencement date

75%

14 calendar days to 29 calendar days before the course commencement date

0%

Less than 14 calendar days before the course commencement date

SEED reserves the right to claim the full course fees of the consumed modules and any training allowance extended to student during course of study.

5.2 You may request a deferral of any Course where exceptional circumstances apply and you can support your request with evidence.

5.3 Where SEED exercises its discretion under Clause 5.2:

a) An approved deferral period will be agreed subject to the availability and start dates of the indicated course.

b) Payment of Fees (or any payments due under the CPE Student Contract) must be up to date at the time of your request.

5.4 You are not permitted to transfer your enrolment on a Course to any other person under any circumstances.

6. Medical Examination (For WSQ Relief Staff Programme)

6.1 All pre-service students must undergo a pre-medical check-up and submit the medical report before course commencement.

6.2 All medical examination / pre-medical check-up expenses will have to be borne by the student.

6.3 In the event that the course has commenced but the student did not pass the medical requirement, SEED reserves the right to terminate the student. The student will have to pay back the full course fees of the consumed modules and training allowance/stipend (where applicable).

6.4 SEED reserves the right to withdraw / reject an applicant with any medical history which could impede his / her performance as an ECCE practitioner.

7. On-Site Courses

7.1 Agreement To Voluntarily Assume Risk Of Death Or Personal Injury

You confirm that you are aware and acknowledge that attending the course requires you to be in proper physical condition to participate actively in activities carried out in both outdoor and / or indoor conditions (subject to weather condition) at the premises of SEED and / or any other premises designated by SEED. You are also aware that there is a risk of death or personal injury to you while participating, observing, and / or assisting in the activities carried out during this course at the said premises.

You confirm that you assume full responsibility for your health, physical and / or medical condition when participating, observing, and / or assisting in the activities carried out during the Course at the premises designated by SEED.

You agree that SEED shall not be liable to your or your personal representative or estate whatsoever in the event of any death or personal injury to yourself sustained during your participation, observation and / or assistance in the activities carried out during this course at the premises of SEED and / or any other premises designated by SEED for the conduct of this course.

You further confirm that in view of your voluntary assumption of the risk of death or personal injury to yourself, this waiver / exclusion of liability given to SEED applies even where death or personal injury to yourself has been caused by any negligence, breach of contract or any other breach of duty committed by SEED or its officers, servants, employee, agents or independent contractors.

You undertake to indemnify SEED against all liabilities losses costs and / or expenses suffered or incurred by SEED including legal costs and expenses in relation to, in connection with and / or arising from:

a) Any of your act or omission during your participation, observation and / or assistance in the activities carried out during this course at the premises of SEED and / or any other premises designated by SEED for the conduct of the Course.

b) Any and all claims brought against SEED by third parties in relation to death or injury to persons or loss or damage, where and to the extent that such death injury loss and / or damage is attributable to any of your act or omission during your participation, observation and / or assistance in the activities carried out during the Course at the SEED’s premises and / or any other designated premises.

7.2 Your personal possessions are your sole responsibility. SEED will not hold responsibility and / or liability for anything that is lost or stolen. You are advised to avoid bringing any items of special value into the premises and to keep your possessions with you at all times.

7.3 Under no circumstances can a child or children be brought to a Course unless otherwise specified. SEED does not have crèche facilities and is not able to accommodate children at its premises or any venue or premises used for the purposes of delivering a Course.

7.4 SEED shall provide such facilitators and trainers to run the On-site Courses as it, in its sole discretion and using reasonable care and skill, deems fit and SEED be entitled at any time to substitute any facilitator or trainer with any other person who SEED deems suitably qualified to facilitate the relevant On-site Course.

7.5 You acknowledge that SEED operates a zero tolerance policy in relation to inappropriate behaviour of Course participants. In particular, abusive or violent behaviour directed at SEED’s staff or other Course participants and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. SEED may at its reasonable discretion and without liability or an obligation to refund Fees, refuse to supply any On-site Course to any participant and may refuse to admit, and may remove from any premises used for the purposes of delivering a Course. Any individual whose participation in any On-site Course would, in SEED’s reasonable opinion, be undesirable or whose behaviour SEED considers is or may be in breach of the Policy.

7.6 If SEED takes any steps to refuse to supply to, admit, or remove, you as set out in Clause 7.5, SEED may at its sole and absolute discretion allow you the opportunity to appeal its decision. The relevant procedure for doing so is set out in Clause 15.1.

8. Online Courses

8.1 If you have purchased an Online Course, you will be able to access the Course via online channels and made available to you upon payment. The programme is available unless any such Online Course is removed or SEED notifies you otherwise.

8.2 The receipt of an Online Course is personal to you and you shall not transfer your rights to access the Online Course or provide an Online Course to any other person.

8.3 You may incur charges to your internet service provider while you are accessing and / or downloading an Online Course. Charges may also be payable to third parties for use of the software necessary to access and / or download the Online Course. You are responsible for paying these charges and SEED will not be responsible for any technical issues you may encounter with any third party software or services.

9. Warranties and Assessments

9.1 By submitting your application to a Course, completing the registration and paying the fees you agree that:

a) You meet the pre-requisites (if any) of the course;

b) The information provided in your application to a Course is accurate to the best of your knowledge at the time of your application and that you will inform SEED should any circumstances change that do or might affect your eligibility to participate in a Course;

c) You will promptly inform SEED in the event that your personal or contact details change; and

d) You will be available to begin the Course at the stated date and for the duration of your Course (except as set out in the Policy).

9.2 Under WSQ programme, you are required to attain at least 75% attendance per module*. In the event the trainee is unable to meet at the attendance requirement and / or complete all necessary assessments as required by SSG and SEED, leading to trainee being deemed as “Not Yet Competent”. The following shall apply:

a) Trainee who fails to complete a module (or modules as the case may be) after the commencement of the module (or modules), shall be liable to pay the full fees for the consumed module (or modules).

b) A failure to complete the module (or modules) shall include trainee who leave the course, either through the withdrawal of his / her own accord or termination of candidature by SEED after the commencement of the module (or modules), who fail to achieve 75% attendance and / or failed to be assessed for the modules (or each module if there are more than 1 module), or who have been assessed but failed to meet the requirements for each module (or modules).

* For exact percentage, please refer to the letter of undertaking for your course for more information.

10. Limitation of Liability

10.1 SEED provide goods and services in connection with the Courses and any Course Materials for your personal use. If you use the Courses or Course Materials for any commercial or business purposes, SEED will have no liability to you for any loss of business credibility, loss of profit, loss of business, loss of business opportunity, or business interruption.

10.2 SEED will not be held responsible for any delay or failure to comply with its obligations under the Policy if the delay or failure arises from any causes which is beyond SEED’s reasonable control.

10.3 SEED will use its reasonable endeavours to deliver your Course in accordance with the description provided on the Website and / or in the Prospectus at the date of its commencement. SEED reserves the right to make any variations to the Course which it reasonably considers to be necessary:

a) Reflect changes to the theory in an area of research or practices around the subject or its delivery;

b) As a result of a commissioning or accrediting body requiring certain content to be added to or changed within the Course; and/or

c) If your educational experience would be or would be likely to be impaired if changes were not made to the Course.

11. Disclaimer

Courses are for training purposes only. SEED will not hold any responsibility to any party for the use of the tuition provided and / or the contents of Course Materials for any purpose other than training for educational purposes including for any advice provided to a third party.

12. Intellectual Property

12.1 At all times, SEED and / or its licensors, remain the owner of the intellectual property in all Courses and Course Materials. No Course and / or Course Materials, nor any part thereof may be reproduced, stored in a retrieval system or transmitted, communicated, broadcast or made available to any third party in any form or by any means without the prior written permission of SEED.

12.2 In consideration of receipt by SEED of the Course Fee, SEED grants to you a non-exclusive, non-transferable licence to use the Course Materials which SEED has provided to you for the sole purpose of studying for the relevant Course.

12.3 Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, communicate to the public, disseminate or distribute in any way any Course Materials.

12.4 Use of Course Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either SEED’s copyright or other intellectual property rights and / or the copyright or other intellectual property rights of SEED’s licensors.

12.5 If SEED removes you from a Course under Clause 7.5 of this Policy, the licence to you to use Course Materials set out in Clause 12.2 shall automatically and immediately terminate.

12.6 You agree to grant to SEED in respect of any work produced by you during a Course, a worldwide, non-exclusive, perpetual, royalty-free licence to copy and display such work for promotional purposes only.

13. Statement of Attainment (SOA)

13.1 To receive the SOA, trainee is to be assessed as “Competent” in the assessment for WSQ Programme.

13.2 SEED will inform trainee when the SOA is ready for collection.

14. Data Protection

14.1 SEED is committed to maintain the confidentiality of the applicant’s personal information and undertakes not to reveal any of the applicant’s information to any 3rd party without prior written consent of the applicant.

14.2 For more information on the privacy policy, please refer to Privacy Policy

15. Dispute Resolution

15.1 SEED provides a channel for students to resolve dispute and grievances through the following stages.


Stage 1

  • Student shall approach and report to Programme Management Executive, and provide details of the dispute/grievance
  • If the matter remains unresolved, proceed to Stage 2

Stage 2

  • An appointed team shall have meeting with the student
  • If the matter remains unresolved, proceed to Stage 3

Stage 3

  • The matter shall be referred to CPE's Student Service Centre (SSC). SSC may refer the matter through CPE Mediation-Arbitration Scheme.
  • The scheme is jointly drawn up with the Singapore Mediation Centre (SMC) and the Singapore Institute of Arbitrators (SIArb) to provide mediation and arbitration services for students.
  • Refer to CPE website on student services for more information.

16. General

16.1 Course schedule and venue are subjected to confirmation. SEED reserves the rights to cancel / re-schedule the class and venue without prior notice.

16.2 Course status notification will be sent to you via email. If you do not hear from us three (3) days prior to commencement, please email to info@seedinstitute.edu.sg.

16.3 SEED may update or amend the Policy from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

16.4 You are not allowed to assign or sub-contract any of your rights or obligations under the Policy to any third party without SEED’s agreement in writing.

16.5 SEED may assign, transfer or sub-contract any of its rights or obligations under the Policy to any third party at its discretion.

16.6 No relaxation or delay by SEED in exercising any right or remedy under the Policy shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed by SEED in writing.

16.7 Any notices required to be served on you by SEED under the Policy will be deemed properly served if sent via prepaid postage to the postal address, or e-mailed to the e-mail address, at SEED’s discretion. Any notices required to be served on SEED by you will be deemed properly served if sent to the addresses.

16.8 This agreement shall be governed by and construed in accordance with the laws of Singapore including in respect of any non-contractual obligations. All claims, disputes or other matters in question between the parties related to or arising out of this agreement, including in relation to any non-contractual obligations, shall be subject to the exclusive jurisdiction of the Singapore Courts.

17. Contact

17.1 Our postal address is 229 Mountbatten Road, #02-42, Mountbatten Square, Singapore 398007.

17.2 Our email is info@seedinsitute.edu.sg.